To open an account with AutoPot Watering Systems, please fill out and return the following documents
• Account Application Form and Dealer Agreement
• Copy of valid resale certificate (must be hydroponic/indoor gardening retail store, nursery, florist or similar business type)
To place an order or open an account, please contact a sales representative by phone, email or fax. If at any time you have questions or concerns, or would like a representative to contact you:
* Call our main office in Pittsburgh, PA at 702-338-0373
* Email: info@autopot-usa.com
We’re here to help with all your ordering needs!
All orders must be pre-paid by check, money order, cash, credit card or wire transfer.
We accept VISA, MasterCard, Discover and American Express. Payment terms are available; subject to approval.
Overdue invoices will be assessed a charge of one and one half percent (1.5%) per month on the overdue amount. All unpaid merchandise remains the property of AutoPot Watering Systems until full payment has been received. Returned checks will incur a charge of $ 40.00.
Orders typically ship from our warehouse in 1 – 2 business days from the order date, unless otherwise stated when order is placed. During sale events, orders may take longer to ship. FOB Pittsburgh, PA, ZIP: 15221. Please indicate special shipping/delivery instructions when placing your order. All charges for shipping and insurance will be pre-paid by AutoPot Watering Systems and added to your invoice. Delivery charges will vary according to your location and the size/weight of your order. AutoPot Watering Systems uses Live Rates to obtain the most cost competitive shipping rates possible. Please note that the following additional services may require an extra fee: power tailgate/ lift gate, secondary delivery and rush service. We ship by common carrier and various delivery services (UPS, FedEx, courier, freight and USPS) depending on your shipping location and delivery requirements.
Stolen Packages: If you believe a package to be stolen, please contact us and we will work with the carrier to obtain proof of delivery. If the carrier cannot show proof of delivery, we will file a claim with them on your behalf. If they show proof of delivery, we encourage you to file a police report with the local authorities and/or file a claim with your insurance company. We are not responsible for stolen packages after proof of a succesful delivery has been shown.
AutoPot Watering Systems is committed to providing high quality products and outstanding customer service. Please review the guidelines in the Freight and Parcel sections below for details on how to rectify damaged shipments.
When receiving an order shipped by freight, please verify that the pallet and/or boxes are in good condition and do not appear to be tampered with or damaged in any way. If the shipment shows any signs of damage due to transport, the driver is required by contract to remain at the store for up to 30 minutes, or until the shipment has been inspected thoroughly.
Please note on the Bill of Lading upon delivery:
* Number of boxes damaged and type of damage (dented/crushed/leaking, etc.)
* Any missing boxes or partial shipment contents
* Any opened or tampered boxes Please fax a copy of the BOL with the noted damages, within 24 hours of receipt of your order.
Generally, if the BOL (delivery receipt) is signed as complete/undamaged and at a later time, damages or shortages are found, you may be unable to receive compensation for the damaged or missing items.
Note: All shipments sent by AutoPot Watering Systems will be wrapped in BLACK shrink wrap. If your order does not arrive with black shrink wrap and in good condition, please note this on your BOL and contact your sales representative immediately. If shipment looks fine initially but has broken and/or missing items once it has been unpacked, please contact AutoPot Watering Systems within 48 hours of receipt to initiate a claim. AutoPot Watering Systems and the freight company are not responsible for damages or shortages which have not been noted on the Bill of Lading.
If your parcel shipment from UPS, FedEx or USPS is damaged or incomplete, please contact us with 14 days of receiving your order and it will be replaced. We require pictures of the damaged item, the shipping label and the box it was shipped in before we process a refund or send a replacement. Please save all contents and packing materials, boxes, etc. as these will need to be inspected by the transport company for a claim to be processed.
Returns may be accepted for items purchased within 30 days. Return of goods to AutoPot Watering Systems must be approved in advance by one of AutoPot Watering Systems authorized officers. Please contact our office (702-338-0373) for a return authorization number. In the case of defective or faulty merchandise, RMA numbers from the manufacturer may be required. Sender will assume costs related to transportation of goods returned. Products returned to AutoPot Watering Systems without proper authorization or documentation may be refused.
You acknowledge and agree that you assume full responsibility for your use of the site. You acknowledge and agree that any information you send or receive during your use of the site may not be secure and may be intercepted by unauthorized parties. You acknowledge and agree that your use of the site is at your own risk and that the site is made available to you at no charge. Recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law, neither AutoPot Watering Systems nor its affiliates, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to the site, or any other site you access through a link from this site or from any actions we take or fail to take as a result of communications you send to us, or the delay or inability to use the site, or for any information, products or services advertised in or obtained through the site, AutoPot Watering System’s removal or deletion of any materials submitted or posted on its site, or otherwise arising out of the use of the site, whether based on contract, tort, strict liability or otherwise, even if AutoPot Watering System, its affiliates or any of its suppliers has been advised of the possibility of damages. this disclaimer applies, without limitation, to any damages or injury arising from any failure of performance, error, omission, interruption, deletion, defects, delay in operation or transmission, computer viruses, file corruption, communication-line failure, network or system outage, your loss of profits, or theft, destruction, unauthorized access to, alteration of, loss or use of any record or data, and any other tangible or intangible loss. you specifically acknowledge and agree that neither AutoPot Watering Systems nor its suppliers shall be liable for any defamatory, offensive or illegal conduct of any user of the site. your sole and exclusive remedy for any of the above claims or any dispute with AutoPot Watering Systems is to discontinue your use of the site. you and AutoPot Watering Systems agree that any cause of action arising out of or related to the site must commence within one (1) year after the cause of action accrues or the cause of action is permanently barred. because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, all or a portion of the above limitation may not apply to you.
Trademarks, logos and service marks displayed on this Site, including, but not limited to AutoPot Watering Systems, Easy2Grow, Easy2GO, FlexiTank, AquaValve and other AutoPot Watering Systems product names are registered and unregistered trademarks of AutoPot Global Limited and/or AutoPot Watering Systems, its licensors or content providers, or other third parties. All of these trademarks, logos and service marks are the property of their respective owners. Nothing on this Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the Site without the owner’s prior written permission, except as otherwise described herein. AutoPot Watering Systems reserves all rights not expressly granted in and
to the Site and its content. This Site and all its content, including but not limited to text, design, graphics, interfaces and code, and the selection and arrangement thereof, is protected as a compilation under the copyright laws of the United States.
You agree to indemnify, defend and hold harmless AutoPot Watering Systems and its affiliates and their officers, directors, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from your use of the Site, any information or other content you supply, and any violation of these Terms of Use. If you cause a technical disruption of the Site or the systems transmitting the Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption. AutoPot Watering Systems reserves the right, at its own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with AutoPot Watering Systems in the defence of such matter.
The laws of the State of California govern these Terms of Use and your use of the Site, and you irrevocably consent to the exclusive jurisdiction of the courts located in or near the County of Humboldt for any action arising out of or relating to these Terms of Use or use of this Website. We recognize that it is possible for you to obtain access to this Site from any jurisdiction in the world, but we have no practical ability to prevent such access. This Site has been designed to comply with the laws of the State of California and of the United States. If any material on this Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and we ask you not to use the Site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
AutoPot Watering Systems reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms of Use, in whole or in part, at any time, by posting revised terms on the Site. It is your responsibility to check periodically for any changes we make to the Terms of Use. Your continued use of the Site after any changes to the Terms of Use or other policies means you accept the changes. In the event, we make material changes to the Terms of Use, notice of the changes will be posted on the homepage of this Website and the revised terms will take effect thirty days after their publication on the Site.
We are AutoPot Watering Systems (www.autopot-usa.com) and we take the privacy of our customers data very seriously. Please read the following policy to understand how we will treat your personal data when you use our sites. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.
When do we collect data?
We collect data on you from a variety of different sources, including;
1. When you purchase products from the site or via our online shop;
2. When you become a subscriber of the AutoPot Watering Systems (www.autopot-usa.com) newsletter; and
3. Via explicit data capture measures, for example by entering competitions and completing surveys. What do we do with your personal information?
When you buy anything via the site, we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details. Unless we have your express consent, we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.
By becoming a subscriber to the AutoPot Watering Systems (www.autopot-usa.com) newsletter, you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.
AutoPot Watering Systems (www.autopot-usa.com) retains and uses your personal information to provide you with the best online e-commerce experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis.
We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent; We do not use your personal information for any use in the way of SPAM or unsolicited email.
Cookies
Cookies are small files which are sent to your browser and stored on your computer’s hard disc. Whenever you visit our site(s) and unless you elect not to receive cookies, then your computer will store an identifying code in the cookie which may mean you do not need to type in your email address each time you return to the site, or your preferred language selection is “remembered”. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose. You can at any time set your browser to notify you before you receive a cookie, giving you the opportunity to decide whether to accept it. You can also set your browser to turn off cookies.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
First Party Cookies
These are cookies that are set by this website directly.
Our website is powered by the Joomla web Content Management System (CMS). By default, Joomla CMS automatically installs a cookie into your web browser as soon as you visit this website. This cookie is referred to as a “session” cookie (for example: ddfd5b8e2eb21abeda21d8f744ea3c4a) that means, the cookie lasts only as long as your current session when using our website, and is deleted when the web browser is closed.
The AutoPot website also uses first party cookies to store user log in information and the contents of your shopping basket: this allows for an enhanced customer’s browsing experience and is strictly necessary. More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Third Party Cookies
These are cookies set on your machine by external websites whose services are used on our websites for better user interaction. Cookies of this type include our social sharing buttons as well as the Google Translate Tool (the translate feature). Third party cookies are currently set by Facebook, Google and YouTube.
You should be aware that these sites are likely to be collecting information about what you are doing all around the Internet, including on this website.
Google Analytics
We use Google Analytics to analyse the use of this website. Google Analytics generates anonymous statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
AutoPot SSL certificate for safe interaction over the Internet
In today’s climate, security is key online. An SSL certificate meets the demand for safe interaction over the net.
When you walk into a shop you can see who and what you are dealing with,
and be confident that should you desire you’ll be able to speak to manager or
owner. Online visitors have no way of knowing who owns the Website or what
they are seeing is what they will get. Visitors on the net want proof of ownership and
know that other users cannot intercept the personal information they send. This is possible thanks to SSL certificates, which the AutoPot Watering Systems website and online shop operate under.
SSL, short for secure sockets layer, is a protocol developed for transmitting private documents via the Internet. SSL works by using a private key to encrypt data that’s transferred over the SSL connection, such as credit card numbers.
Conventionally URLs that require an SSL connection start with https: instead of http:. The certificate is installed on a secure server and used to identify the merchant using it and to encrypt the credit card, and other sensitive data.
Across the AutoPot website and Online Shop, areas where sensitive data are requested are automatically protected by SSL.
Further information regarding SSL can be found by visiting the Wikipedia.
Opt-Out Policy
AutoPot Watering Systems (www.autopot-usa.com) newsletter subscribers have the option to opt-out of receiving further information from us.
An “unsubscribe” link can be found at the bottom of all newsletters sent.
Change/Modify Details
If you need to Modify or Change your personal details, please contact us via email at info@autopot- usa.com This email address is being protected from spambots. You need JavaScript enabled to view it.
IF you need to modify your email address information for the newsletter(s), please contact us at info@autopot-usa.com. This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact
If you have any questions or concerns about the information we hold about you, you can also contact us at the above-mentioned address.
Other Notes on Privacy
1. Our site may contain links to other third party websites over which AutoPot has no control. We cannot therefore have any responsibility in relation to the accuracy, completeness or quality of the information contained on those websites.
2. The copyright and the propriety rights on the websites (autopot-usa.com) and all content are owned by autopot-usa.com or its third-party licensors and in this respect autopot-usa.com reserve all rights.
3. autopot-usa.com use secure technology to safeguard information including personal information and financial transactions.
Online purchases where the chosen payment method is credit card are protected by secure encrypted servers, as provided by PayPal .
4. autopot-usa.com reserve the right to change or update these terms and conditions relating to the use of the private information from time to time. We will inform you of any changes to these terms by means of clear notices on both the homepage(s) and/or via newsletters.
5. This user agreement is between you and autopot-usa.com governed by the laws of the State of California.
